ZAP ERP

Privacy Policy

Last updated: June 10, 2026

This Privacy Policy describes how ZapERP ERP ("we", "us", or "our"), operated by Indware Technologies (P) Ltd. and Indware Digital (P) Ltd., collects, uses, and protects your personal data when you use our website and services.

1. Information We Collect

Personal Information

  • Name, email address, phone number, and company name (provided via contact forms)
  • Account credentials (username and encrypted password)
  • Billing and payment information
  • Communication preferences

Automatically Collected Information

  • IP address, browser type, and device information
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar technologies (see our Cookie Policy)

2. How We Use Your Data

  • To provide, maintain, and improve our ERP platform and services
  • To process transactions and send related information
  • To respond to your inquiries and provide customer support
  • To send updates, marketing communications, and product announcements
  • To detect, prevent, and address security issues and fraud
  • To comply with legal obligations

3. Data Sharing

We do not sell your personal data. We may share your information with:

  • Service providers: Who assist in operating our platform (hosting, analytics, payment processing)
  • Legal authorities: When required by law or to protect our rights
  • Business transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures including encryption (TLS/SSL), access controls, regular security audits, and secure data centers to protect your personal information.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Country-Specific Privacy Rights

🇮🇳 India

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology Act, 2000, Indian users have the following rights:

  • Right to Access: Request a summary of your personal data and processing activities.
  • Right to Correction & Erasure: Request correction of inaccurate data or erasure of data no longer necessary.
  • Right to Grievance Redressal: File a complaint with the Data Protection Board of India.
  • Right to Nominate: Nominate another individual to exercise your rights in case of death or incapacity.
  • Consent Withdrawal: You may withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.

Data Protection Officer (India): dpo-india@ZapERP.com

Entity: Indware Technologies (P) Ltd., India

🇳🇱 Netherlands / European Union

Under the General Data Protection Regulation (GDPR) and the Dutch Implementation Act (Uitvoeringswet AVG), EU users have the following rights:

  • Right to Access (Art. 15): Obtain confirmation and a copy of your personal data being processed.
  • Right to Rectification (Art. 16): Request correction of inaccurate or incomplete personal data.
  • Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten").
  • Right to Restrict Processing (Art. 18): Request restriction of processing under certain conditions.
  • Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format.
  • Right to Object (Art. 21): Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent (Art. 7): Withdraw consent at any time without affecting prior lawfulness.

Supervisory Authority: You may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

Legal Basis for Processing: We process your data based on consent, contract performance, legal obligation, and/or legitimate interests as defined under GDPR Art. 6.

International Transfers: Data transfers outside the EEA are protected by Standard Contractual Clauses (SCCs) approved by the European Commission.

Data Protection Officer (EU): info@indware.com

Entity: Indware Digital (P) Ltd., Netherlands

7. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

8. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website.

9. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at info@indware.com.